Employer Solutions Officer
About the job
Embark on an exciting journey with MUFG Pension & Market Services as an Employer Solutions Officer. This entry-level job offers a fantastic opportunity to provide high-quality customer service and administration support to a diverse portfolio of employer clients. Join a supportive team that values collaboration and growth, while receiving structured training and clear pathways for your career advancement.
You'll be responsible for
📞
Responding to employer queries
Delivering excellent customer service by addressing employer queries via phone, email, and other channels as the first point of contact.🗂️
Managing employer administration requests
Following through on employer administration requests to resolution within service standards, ensuring timely support.🤝
Supporting employer onboarding
Assisting with employer onboarding and engagement activities, including presentations or site visits where required.Key criteria
📞
Customer service experience
Proven experience in customer service or telephony support roles.View
🗣️
Strong communication skills
Clear oral and written communication for effective interactions.View
🔍
Problem-solving ability
Demonstrated ability to identify and resolve issues efficiently.View
View more
