Cochlear
11 jobs

Engagement Associate

JuniorMid levelFull-timeHybridSydney NSW, AustraliaBrisbane QLD, AustraliaMelbourne VIC, AustraliaPosted 4 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

This job is about changing lives through Cochlear's world-leading medical devices that help people hear. As an Engagement Associate, you will play a vital role in guiding prospective candidates through their cochlear implantation journey, providing personalized support and insights. Collaboration is key, as you will work closely with various teams to ensure a seamless consumer experience and drive strong conversion outcomes.

You'll be responsible for

📬

Managing consumer enquiries

Manage and prioritise inbound and outbound consumer enquiries, delivering timely and personalised support.
🗺️

Guiding candidates

Guide candidates through the hearing implant journey with empathy, clarity and accurate information.
📊

Tracking consumer interactions

Track all consumer interactions using CRM and business systems to support market growth.

Key criteria

📞

Experience in consumer engagement

Proven experience (3+ years) in consumer-facing roles.

View

🤝

Strong communication skills

Demonstrated ability to influence and persuade effectively.

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📊

CRM and database proficiency

Experience using CRM systems for tracking consumer interactions.

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View more

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4 criteria for this job
Experience in consumer engagement
Proven experience (3+ years) in consumer-facing roles.

View

Strong communication skills
Demonstrated ability to influence and persuade effectively.

View

CRM and database proficiency
Experience using CRM systems for tracking consumer interactions.

View

Organisational skills
Ability to manage multiple priorities and follow-ups efficiently.

View

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