Engagement Delivery Director
About the job
The Director, Engagement Delivery (Program Management) is a seasoned program management executive who leads a team of project resources both on and offshore, ensuring successful delivery for complex, enterprise-level customers. This job plays a crucial role in securing high customer satisfaction and achieving business outcomes while collaborating with other leaders to maintain consistent delivery best practices. The team thrives on mentorship, innovation, and embodying core values, making it an exciting opportunity for those passionate about driving change and delivering results.
You'll be responsible for
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Leading programs
Achieving alignment on program scope and release planning while securing cross-functional alignment.🤝
Driving stakeholder meetings
Facilitating key decisions and addressing program issues with stakeholders to ensure business goals are met.📈
Providing program visibility
Managing program status and reporting issues, risks, and metrics to all stakeholders.Key criteria
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15+ years of program management experience
Proven experience leading enterprise-scale CRM projects.View
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Strong negotiation and conflict management skills
Ability to manage client escalations and build trust.View
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Agile and project management certifications
PMP and Agile SCRUM Master certifications are essential.View
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