About the job
This job is about building the AI-powered backbone of global customer experience at Zendesk. The Core Services team in Melbourne plays a crucial role in managing high-scale distributed systems that facilitate millions of human connections daily. Team members enjoy a culture of empowerment, innovation, and collaboration as they work together to drive the future of customer experience.
You'll be responsible for
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Leading and empowering
Mentoring a cross-functional team of engineers, fostering a culture of high ownership and psychological safety.🛠️
Architecting the future
Defining the technical roadmap for platform modernisation while balancing operational needs with aggressive innovation.🚀
Driving execution
Partnering with Product Managers to ship predictably, using DORA metrics and error budgets to maintain a world-class delivery cadence.Key criteria
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Leadership experience (2+ years)
Demonstrated experience managing software teams in production environments.View
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Technical expertise (5+ years)
Hands-on experience with complex, high-throughput distributed systems.View
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Cloud native familiarity
Deep knowledge of AWS, Kubernetes, and modern CI/CD practices.View
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