Enquiries Assistant(Current UNSW Student Opportunity)
About the job
The Future Student Enquiries Assistant at UNSW plays a vital role in guiding prospective students through their journey. By providing accurate and timely advice, this position helps ensure that UNSW remains the premier destination for students. The team thrives on collaboration and is committed to delivering exceptional customer service while achieving key performance indicators.
You'll be responsible for
📞
Providing accurate and timely information
Delivering information to prospective students and stakeholders via all inbound/outbound channels and events.📊
Achieving individual and team KPIs
Measuring case resolution volume, customer satisfaction, and adherence to Service Level Agreements (SLAs).🗃️
Maintaining up-to-date records
Keeping accurate records of enquiries and communication with all applicants within the UNSW CRM.Key criteria
📝
Advanced communication skills
Proven ability to communicate effectively with diverse stakeholders.View
💻
Computer literacy
Experience with Microsoft Office and quick adaptation to new software.View
📈
KPI achievement
Demonstrated experience meeting or exceeding performance metrics.View