Entry Level Technical Service Engineer - DX
About the job
Join Siemens Healthineers as a Technical Service Engineer and become a vital part of a global team dedicated to pioneering breakthroughs in healthcare. This job offers an incredible opportunity to support customers by resolving technical issues and collaborating with skilled professionals. The team values diversity and encourages personal and professional growth, creating an inspiring environment where everyone can thrive.
You'll be responsible for
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Receiving and triaging customer technical support calls
Acting as the first point of contact for customer inquiries and issues.📝
Documenting and tracking faults via customer portal
Accurately recording issues to ensure effective follow-up and resolution.❤️
Delivering clear, empathetic customer communication
Providing support with understanding and compassion to enhance customer experience.Key criteria
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Bachelor's degree or trade certification
Possession of a degree in Biomedical, Electrical, or Electronic Engineering.View
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Strong communication skills
Ability to convey technical information clearly and empathetically.View
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Problem-solving skills
Demonstrated experience in troubleshooting and resolving technical issues.View
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