NSW Department of Customer Service24 followers178 jobs

ERP Systems Administrator

Mid levelFull-timeHybridSydney NSW, AustraliaInformation technologyPosted 1 month agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is about overseeing complex customer matters and ensuring a fair and transparent process while leveraging technology to enhance service delivery. The impact of this position is significant, as it contributes to the transformation of government services in New South Wales. The team values collaboration and innovation, working together to streamline processes and improve customer experiences.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👀

Overseeing complex matters

Overseeing complex and escalated matters, ensuring fairness, transparency, and a customer focus.
🔒

Providing incident closure

Providing closure to incidents relating to Work Schedule Rules, Shift planner, and default working time using the ServiceNow platform.
📈

Monitoring workloads

Continuing to monitor workloads and implementing strategies to achieve the requirements effectively.

Key criteria

🖥️

In-depth SAP HCM knowledge

Proven expertise in SAP HCM, OM, PA, and Time Management.

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📅

Experience with Work Schedule Rules

Demonstrated ability to define Public Holiday Calendars and Default Working Time.

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🔄

LSMW data migration experience

Experience using LSMW for data load and remediation tasks.

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A meaningful career starts with a match

View your fit

5 criteria for this job
In-depth SAP HCM knowledge
Proven expertise in SAP HCM, OM, PA, and Time Management.

View

Experience with Work Schedule Rules
Demonstrated ability to define Public Holiday Calendars and Default Working Time.

View

LSMW data migration experience
Experience using LSMW for data load and remediation tasks.

View

ServiceNow proficiency
Experience with ServiceNow for managing incidents and support.

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Complex customer matter management
Proven ability to manage competing priorities and complex issues.

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