ERP Systems Administrator
About the job
This job is about overseeing complex customer matters and ensuring a fair and transparent process while leveraging technology to enhance service delivery. The impact of this position is significant, as it contributes to the transformation of government services in New South Wales. The team values collaboration and innovation, working together to streamline processes and improve customer experiences.
You'll be responsible for
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Overseeing complex matters
Overseeing complex and escalated matters, ensuring fairness, transparency, and a customer focus.🔒
Providing incident closure
Providing closure to incidents relating to Work Schedule Rules, Shift planner, and default working time using the ServiceNow platform.📈
Monitoring workloads
Continuing to monitor workloads and implementing strategies to achieve the requirements effectively.Key criteria
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In-depth SAP HCM knowledge
Proven expertise in SAP HCM, OM, PA, and Time Management.View
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Experience with Work Schedule Rules
Demonstrated ability to define Public Holiday Calendars and Default Working Time.View
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LSMW data migration experience
Experience using LSMW for data load and remediation tasks.View
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