Endeavour Group3 followers382 jobs

EUC Sites & Services Technician

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 4 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The End User Compute (EUC) Site Services Specialist job is all about delivering timely and effective technical support at Endeavour Group locations. This role is crucial for ensuring seamless business operations by resolving hardware, software, and system issues while providing world-class customer service. The team thrives on collaboration and positivity, making it a fantastic environment for those who love to help others succeed.

You'll be responsible for

📞

Providing EUC support

Delivering 2nd and 3rd level EUC support via in-person, phone, tickets, and email channels across the EDG environment.
🔍

Conducting site audits

Performing site inspections to confirm installation and condition status of all IT equipment.
📋

Managing support tickets

Managing and resolving support tickets within the ServiceNow ecosystem, ensuring strict adherence to SLAs.

Key criteria

💻

Windows OS and Active Directory experience

Proven experience managing Windows OS and Active Directory environments.

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🔧

Hardware installation skills

Strong background in installing and troubleshooting computer hardware.

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🛠️

Problem-solving abilities

Demonstrated analytical skills for tackling complex technical challenges.

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View more

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Windows OS and Active Directory experience
Proven experience managing Windows OS and Active Directory environments.

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Hardware installation skills
Strong background in installing and troubleshooting computer hardware.

View

Problem-solving abilities
Demonstrated analytical skills for tackling complex technical challenges.

View

Customer service focus
Experience providing empathetic support to technical and non-technical users.

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ServiceNow familiarity
Experience managing support tickets within the ServiceNow ecosystem.

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A meaningful career starts with a match

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