About the job
The End User Compute Site Services Specialist job is all about delivering exceptional technical support and ensuring seamless business operations at Endeavour Group locations. This role is crucial for resolving hardware, software, and system issues while providing world-class customer service. The team thrives on collaboration, positivity, and a shared passion for creating memorable experiences.
You'll be responsible for
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Providing EUC support
Delivering 2nd and 3rd level EUC support via in-person, phone, tickets, and email channels across the EDG Environment.🔍
Conducting site audits
Performing site inspections to confirm installation and condition status of all IT Equipment.📋
Managing support tickets
Managing and resolving support tickets within the ServiceNow ecosystem, ensuring strict adherence to SLAs.Key criteria
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Windows OS and Active Directory experience
Proven experience managing Windows OS and Active Directory environments.View
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Hardware installation skills
Strong background in installing and troubleshooting various computer hardware.View
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Problem-solving abilities
Demonstrated analytical skills for resolving complex technical challenges.View
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