Endeavour Group4 followers720 jobs

EUC Sites & Services Technician

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 2 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The End User Compute Site Services Specialist job is all about delivering exceptional technical support at Endeavour Group locations. This vital position ensures seamless business operations by resolving hardware, software, and system issues while providing world-class customer service. The team thrives on collaboration and positivity, making it a fantastic environment for those who love to help others succeed.

You'll be responsible for

🛠️

Providing EUC support

Delivering 2nd and 3rd level EUC support via in-person, phone, tickets, and email channels across the EDG Environment.
🔍

Conducting site audits

Performing site inspections to confirm installation and condition status of all IT equipment.
📩

Managing support tickets

Managing and resolving support tickets within the ServiceNow ecosystem, ensuring strict adherence to SLAs.

Key criteria

💻

Windows OS experience

Proven experience with Windows OS for effective troubleshooting.

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🔧

Hardware proficiency

Strong background in installing and troubleshooting diverse hardware.

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🛠️

Problem-solving skills

Excellent analytical skills for tackling complex technical challenges.

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View more

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5 criteria for this job
Windows OS experience
Proven experience with Windows OS for effective troubleshooting.

View

Hardware proficiency
Strong background in installing and troubleshooting diverse hardware.

View

Problem-solving skills
Excellent analytical skills for tackling complex technical challenges.

View

Customer service focus
Demonstrated ability to assist technical and non-technical users.

View

Ticket management experience
Experience managing support tickets within ServiceNow ecosystem.

View

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