Endeavour Group6 followers848 jobs

EUC Technical Specialist

JuniorMid levelFull-timeOfficeBrisbane QLD, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As an EUC Technical Specialist at Endeavour Group, you will be the vital, frontline "face of IT," delivering timely and effective technical support across our Desktop Support function. Your mission is to ensure seamless business operations by resolving hardware, software, and system issues while providing world-class customer service. The team thrives on positive energy and collaboration, creating a welcoming environment where everyone can contribute to a more sociable future.

You'll be responsible for

🌟

Delivering exceptional service

Provide exceptional service across in-person, phone, email, and ticketing channels to support both technical and non-technical stakeholders.
📋

Managing support tickets

Manage and resolve support tickets within the ServiceNow ecosystem, ensuring strict adherence to established SLAs.
🔧

Conducting maintenance and repairs

Perform routine maintenance on Endeavour Group-owned technology and liaise with third-party vendors to coordinate warranty repairs.

Key criteria

💻

Desktop support experience

Proven experience in desktop support environments.

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🔧

Hardware and AV proficiency

Demonstrated skills in troubleshooting hardware and AV technologies.

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📄

ServiceNow ticket management

Experience managing incidents and requests within ServiceNow SLAs.

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5 criteria for this job
Desktop support experience
Proven experience in desktop support environments.

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Hardware and AV proficiency
Demonstrated skills in troubleshooting hardware and AV technologies.

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ServiceNow ticket management
Experience managing incidents and requests within ServiceNow SLAs.

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Communication skills
Excellent ability to explain technical concepts to non-technical users.

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Analytical thinking
Strong analytical skills for effective problem-solving in dynamic settings.

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