About the job
This job is about playing a key role in maintaining mission-critical IT operations within a supportive and family-friendly workplace. By joining the Event & Incident team, you will contribute to delivering effective IT event and incident processes, ensuring swift restoration of normal service operations. Collaboration and continuous improvement are at the heart of how the team works, making it a great opportunity for those looking to grow their capabilities in a high-impact operations environment.
You'll be responsible for
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Conducting event monitoring
Ensure effective event monitoring in line with treatment plans and take proactive actions to reduce high priority incidents.📋
Maintaining incident records
Keep accurate, high-quality incident records and ensure meaningful case handovers at every shift change.📝
Updating Standard Operating Procedures (SOPs)
Support day-to-day event and incident activities by improving SOPs.Key criteria
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IT service desk experience
Proven experience in an IT service desk environment.View
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ITIL V3 Foundation certification
Demonstrated possession of ITIL V3 Foundation or higher certification.View
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Customer service focus
Experience delivering quality client service and resolving conflicts.View
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