EverWell - Customer Support Specialist (Remote, NZ)
About the job
As a Customer Support Specialist for EverCommerce's Timely product, you will be part of a dedicated global support team, delivering fast and professional support to customers. Your role is crucial in empowering customers to master the Timely platform, ensuring their success in running their businesses. The team thrives on collaboration, initiative, and continuous learning, creating a supportive environment where everyone can grow.
You'll be responsible for
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Communicating with customers
Delivering support through phone, email, chat, and social media, ensuring a high-quality experience.🕵️♂️
Troubleshooting issues
Investigating problems and providing solutions, often through live troubleshooting over the phone.💡
Identifying opportunities
Finding ways to demonstrate additional value of the Timely platform to customers and improving support delivery.Key criteria
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Technical support experience
Proven experience in technical support at a SaaS company.View
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Outstanding communication skills
Demonstrated ability to communicate complex tech concepts clearly.View
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Problem-solving skills
Experience investigating issues and delivering effective solutions.View
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