EverCommerce5 jobs

EverWell - Customer Support Specialist (Remote, NZ)

JuniorMid levelFull-timeRemoteAustraliaPosted 3 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Support Specialist for EverCommerce's Timely product, you will be part of a dedicated global support team, delivering fast and professional support to customers. Your role is crucial in empowering customers to master the Timely platform, ensuring their success in running their businesses. The team thrives on collaboration, initiative, and continuous learning, creating a supportive environment where everyone can grow.

You'll be responsible for

📞

Communicating with customers

Delivering support through phone, email, chat, and social media, ensuring a high-quality experience.
🕵️‍♂️

Troubleshooting issues

Investigating problems and providing solutions, often through live troubleshooting over the phone.
💡

Identifying opportunities

Finding ways to demonstrate additional value of the Timely platform to customers and improving support delivery.

Key criteria

📞

Technical support experience

Proven experience in technical support at a SaaS company.

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📝

Outstanding communication skills

Demonstrated ability to communicate complex tech concepts clearly.

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🔍

Problem-solving skills

Experience investigating issues and delivering effective solutions.

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4 criteria for this job
Technical support experience
Proven experience in technical support at a SaaS company.

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Outstanding communication skills
Demonstrated ability to communicate complex tech concepts clearly.

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Problem-solving skills
Experience investigating issues and delivering effective solutions.

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Familiarity with support software
Experience using Zendesk and Slack for customer support.

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