Commonwealth Bank102 followers129 jobs

Executive Manager Customer & Digital

SeniorFull-timeHybridSydney NSW, AustraliaPosted 4 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

This job is all about leading the integrated Customer & Digital roadmap at CommBank, focusing on customer intent, recognition, and digital self-service capabilities. By shaping how customers are recognized and routed, you will play a crucial role in enhancing their experience across various channels. The team thrives on collaboration and innovation, working together to create better outcomes for customers and frontline teams.

Meet the team

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You'll be responsible for

📅

Owning the integrated Customer & Digital roadmap

Manage the backlog and delivery sequencing across customer intent, recognition, appointment and location discovery, and digital self-service capabilities.
🤝

Leading delivery outcomes for Enterprise Intelligent Concierge

Help customers fulfill their needs in the most convenient and effective way.
📝

Translating requirements into clear product outcomes

Convert customer, banker, and operational needs into acceptance criteria, risk positions, and business readiness plans.

Key criteria

📊

Product leadership experience

Proven experience leading product initiatives in customer-facing environments.

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🌐

Digital channel expertise

Demonstrated understanding of digital self-service and assisted channels.

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🗂️

Roadmap management skills

Experience managing complex, multi-domain roadmaps with dependencies.

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A meaningful career starts with a match

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4 criteria for this job
Product leadership experience
Proven experience leading product initiatives in customer-facing environments.

View

Digital channel expertise
Demonstrated understanding of digital self-service and assisted channels.

View

Roadmap management skills
Experience managing complex, multi-domain roadmaps with dependencies.

View

Stakeholder engagement
Proven ability to influence senior stakeholders and build partnerships.

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