Queensland Government21 followers230 jobs

Executive Manager OpCen

SeniorFull-timeHybridTownsville City QLD 4810, AustraliaProfessional servicesPeople and culturePosted 2 weeks ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Executive Manager, Operations Centre is a pivotal job within the Queensland Ambulance Service, focusing on enhancing caller engagement and ensuring effective service delivery. This role plays a crucial part in maintaining operational performance and fostering relationships with various stakeholders to meet business objectives. The team thrives on collaboration, leadership, and a commitment to safety and quality in all aspects of their work.

You'll be responsible for

📈

Leading operations

Lead and manage all aspects of operations and performance within the Operations Centre, ensuring service standards and quality assurance are met.
🌐

Developing relationships

Develop and maintain productive relationships with stakeholders, including Queensland Health and emergency service organizations.
🛡️

Ensuring safety

Manage and coordinate occupational health and safety requirements for the Operations Centre, promoting staff wellbeing and safety.

Key criteria

📞

Operations Centre management experience

Demonstrated experience managing call taking and dispatch functions.

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📊

Performance analysis skills

Proven ability to evaluate and report on operational performance.

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🤝

Stakeholder relationship management

Experience developing productive relationships with diverse stakeholders.

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Meet the team

About the company

View your fit

5 criteria for this job
Operations Centre management experience
Demonstrated experience managing call taking and dispatch functions.

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Performance analysis skills
Proven ability to evaluate and report on operational performance.

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Stakeholder relationship management
Experience developing productive relationships with diverse stakeholders.

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Workplace health and safety knowledge
Understanding of occupational health and safety requirements.

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Emergency Medical Dispatcher training
Experience overseeing EMD education and training compliance.

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