Ingram Micro8 jobs

Expert Support Engineer, Technical Lead

SeniorFull-timeHybridAdelaide SA, AustraliaSouth Australia, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Lead Technical Support Engineer position at Ingram Micro is an exciting opportunity to become a senior technical leader within a dynamic support organization. This job plays a vital role in driving issue resolution and enhancing team effectiveness through mentorship and innovation. Collaboration is key, as the team works together to challenge the status quo and continuously improve the customer experience.

You'll be responsible for

⚠️

Acting as technical escalation point

Serve as the technical escalation point for the most complex and business-critical issues.
🗣️

Leading technical discussions

Lead technical discussions with Engineering and Product on defects, prioritization, and product improvements.
🌱

Mentoring and coaching engineers

Mentor and coach L1/L2 engineers, elevating technical capability and performance across the team.

Key criteria

🛠️

7+ years in technical support

Experience in technical support or related technical roles.

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☁️

Cloud and API expertise

Strong knowledge of cloud technologies and API integrations.

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🤝

Proven leadership skills

Demonstrated experience in mentorship and cross-functional influence.

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5 criteria for this job
7+ years in technical support
Experience in technical support or related technical roles.

View

Cloud and API expertise
Strong knowledge of cloud technologies and API integrations.

View

Proven leadership skills
Demonstrated experience in mentorship and cross-functional influence.

View

Operational improvement experience
Experience driving workflow optimization and operational enhancements.

View

Excellent communication skills
Ability to translate technical issues into business impact.

View

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