Ingram Micro8 jobs

Expert Support Engineer, Technical Lead

SeniorFull-timeHybridAdelaide SA, AustraliaSouth Australia, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Lead Technical Support Engineer position at Ingram Micro is an exciting opportunity to become a senior technical leader within a dynamic support organization. This job plays a vital role in driving issue resolution and enhancing team effectiveness through mentorship and innovation. Collaboration is key, as the team works together to challenge the status quo and continuously improve the customer experience.

You'll be responsible for

⚠️

Acting as technical escalation point

Serve as the technical escalation point for the most complex and business-critical issues.
🗣️

Leading technical discussions

Lead technical discussions with Engineering and Product on defects, prioritization, and product improvements.
🌱

Mentoring and coaching engineers

Mentor and coach L1/L2 engineers, elevating technical capability and performance across the team.

Key criteria

🛠️

7+ years in technical support

Experience in technical support or related technical roles.

View

☁️

Cloud and API expertise

Strong knowledge of cloud technologies and API integrations.

View

🤝

Proven leadership skills

Demonstrated experience in mentorship and cross-functional influence.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Apply on Ingram Micro
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
7+ years in technical support
Experience in technical support or related technical roles.

View

Cloud and API expertise
Strong knowledge of cloud technologies and API integrations.

View

Proven leadership skills
Demonstrated experience in mentorship and cross-functional influence.

View

Operational improvement experience
Experience driving workflow optimization and operational enhancements.

View

Excellent communication skills
Ability to translate technical issues into business impact.

View

A meaningful career starts with a match

Get started

Similar jobs

View all
Appian
Appian
Technical Lead / Principal Software EngineerMelbourne, VIC · Full-time
As a Lead Software Engineer in Platform Engineering at Appian, you will play a crucial role in making it easy for service teams to build and run production systems. Your expertise will help re-architect the platform for various cloud environments, ensuring high availability and responsiveness. Join a passionate team that values intensity and excellence, working together to achieve remarkable results.
Shine Solutions Group
Shine Solutions Group
Technical LeadVIC · Full-time
The Technical Lead position at Shine Solutions is an exciting opportunity for experienced professionals to lead the design, development, and delivery of high-quality software solutions. This role is crucial as it influences architecture, engineering practices, and delivery outcomes, ensuring that the team creates meaningful value for customers and the business. Shine fosters a collaborative environment where team members share experiences, support each other, and continuously learn, making it a great fit for those passionate about technology and innovation.
Pepper Money ANZ
Pepper Money ANZ
Technical LeadNorth Sydney, NSW · Full-time
As a Technical Lead – Appian at Pepper Money, you will provide hands-on technical leadership, focusing on delivering high-quality Appian-based solutions. Your expertise will guide teams through design and delivery, ensuring alignment with enterprise standards while fostering collaboration. The team thrives on a culture of support and innovation, where every member is encouraged to contribute to the success of the organization.
Accenture
Accenture
Guidewire Senior Consultant / Technical Lead – ClaimCenter and IntegrationBarangaroo, NSW · Full-time
Accenture is a global professional services company that excels in digital, cloud, and security solutions. Join a dynamic team delivering transformational Guidewire InsuranceSuite implementations for a Tier-1 Australian insurer. The team values collaboration, technical excellence, and a client-focused approach, making it an exciting opportunity to contribute to impactful projects.