Suncorp Group10 followers51 jobs

External Dispute Resolution Specialist

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 3 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is all about making a genuine impact by managing complex complaints with fairness, empathy, and professionalism. As an External Dispute Resolution Specialist, you will bridge the gap between customers and the business, advocating for integrity and fairness. The team thrives on collaboration and embraces challenges with curiosity and courage.

Meet the team

About the company

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You'll be responsible for

📂

Managing insurance complaints

Manage a dynamic portfolio of insurance complaints referred to the Australian Financial Complaints Authority (AFCA) or other external schemes.
📝

Preparing submissions

Prepare detailed, high-quality written submissions, advocate for fair outcomes, and resolve matters in a timely, empathetic and commercially sound manner.
🤝

Collaborating with stakeholders

Collaborate with customers, their legal representatives and AFCA case workers.

Key criteria

📜

General insurance expertise

Deep knowledge of general insurance products, especially claims and cover.

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📝

Strong communication skills

Proven ability to convey clear, concise messages and influence outcomes.

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🤝

Empathy in conflict resolution

Experience managing emotionally charged conversations with professionalism.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
General insurance expertise
Deep knowledge of general insurance products, especially claims and cover.

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Strong communication skills
Proven ability to convey clear, concise messages and influence outcomes.

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Empathy in conflict resolution
Experience managing emotionally charged conversations with professionalism.

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Analytical thinking
Ability to identify root causes and recommend systemic improvements.

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Fair and decisive decision-making
Confidence in making decisions while remaining open to collaboration.

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