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Family Law Case Manager, Protect

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 3 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about managing family law superannuation matters and providing essential support to members and stakeholders. It plays a vital role in ensuring that members receive the care and attention they deserve during challenging times. The team values flexibility and fosters a supportive environment where everyone can thrive.

Meet the team

About the company

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You'll be responsible for

📄

Managing family law processing

Manage family law processing end-to-end, including documentation, correspondence and registry updates.
📞

Processing insurance exceptions

Process insurance and underwriting exceptions, liaising with external insurers as required.
❤️

Supporting members

Support members through early release of super on compassionate grounds, ensuring compliance with risk and regulatory requirements.

Key criteria

📜

Superannuation administration experience

Demonstrated experience in superannuation administration within a customer-focused environment.

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⚖️

Family law superannuation knowledge

Understanding of family law superannuation processes and related documentation.

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📞

Strong customer service skills

Proven ability to handle inbound and outbound phone conversations with empathy.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Superannuation administration experience
Demonstrated experience in superannuation administration within a customer-focused environment.

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Family law superannuation knowledge
Understanding of family law superannuation processes and related documentation.

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Strong customer service skills
Proven ability to handle inbound and outbound phone conversations with empathy.

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Clear communication skills
Ability to explain complex outcomes sensitively in writing and verbally.

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Attention to detail
Experience managing multiple cases simultaneously with a focus on accuracy.

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A meaningful career starts with a match

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