Family Law Case Manager, Protect
About the job
This job is about managing family law superannuation matters and providing essential support to members and stakeholders. It plays a vital role in ensuring that members receive the care and attention they deserve during challenging times. The team values flexibility and fosters a supportive environment where everyone can thrive.
You'll be responsible for
📄
Managing family law processing
Manage family law processing end-to-end, including documentation, correspondence and registry updates.📞
Processing insurance exceptions
Process insurance and underwriting exceptions, liaising with external insurers as required.❤️
Supporting members
Support members through early release of super on compassionate grounds, ensuring compliance with risk and regulatory requirements.Key criteria
📜
Superannuation administration experience
Demonstrated experience in superannuation administration within a customer-focused environment.View
⚖️
Family law superannuation knowledge
Understanding of family law superannuation processes and related documentation.View
📞
Strong customer service skills
Proven ability to handle inbound and outbound phone conversations with empathy.View
View more
