Device Technologies4 jobs

Field service Engineer

Mid levelFull-timeHybridBrisbane QLD, AustraliaPosted 2 days agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Service Engineer job at Device Technologies is all about enhancing patient care through cutting-edge medical technology. This position plays a crucial role in ensuring that medical equipment operates at peak performance, which directly impacts patient outcomes. The team thrives on collaboration, innovation, and a commitment to service excellence, creating an empowering environment for everyone involved.

You'll be responsible for

🔧

Installing and maintaining equipment

Responsible for the installation, maintenance, troubleshooting, and repair of endoscopy equipment and medical systems.
📞

Providing technical support

Offering on-site and remote technical support to ensure compliance with regulatory standards and optimal performance.
📚

Conducting customer training

Supporting product upgrades and providing training to customers on equipment usage and maintenance.

Key criteria

🔧

Technical support experience

Proven experience providing technical support for medical equipment.

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📊

Performance metrics achievement

Demonstrated track record of meeting KPIs and service level agreements.

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🤝

Customer service skills

Experience resolving customer issues to a high standard.

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Meet the team

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5 criteria for this job
Technical support experience
Proven experience providing technical support for medical equipment.

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Performance metrics achievement
Demonstrated track record of meeting KPIs and service level agreements.

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Customer service skills
Experience resolving customer issues to a high standard.

View

Problem-solving ability
Ability to analyze issues and implement practical solutions.

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Industry-specific qualifications
Relevant certifications in electronics or trade disciplines preferred.

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