Field Service Engineer - Perth
About the job
The Field Service Engineer job at Beckman Coulter Life Sciences is all about making a real difference in life sciences, diagnostics, and biotechnology. This position plays a vital role in ensuring customer satisfaction and driving service growth while working in a culture that values unique viewpoints and innovation. The team thrives on collaboration and continuous improvement, all while focusing on delivering impactful solutions to accelerate answers to critical questions.
You'll be responsible for
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Ensuring customer satisfaction
Increased throughput, decreased downtime, and regular preventive maintenance drive a sense of urgency to ensure customer needs are addressed promptly with an emphasis on a 'first time fix'.📞
Managing service calls
Using a computerized system, the engineer is responsible for closing service calls at the time of completion, leading to accurate reporting and inventory updates.📈
Supporting sales initiatives
Attainment of revenue goals by individuals and their district, including annual growth of maintenance agreements and partnering with sales to drive growth.Key criteria
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Mechanical or Electrical Engineering degree
Possession of a degree or equivalent in relevant engineering field.View
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3+ years field service experience
Demonstrated experience in field service, preferably in life sciences.View
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Strong problem-solving skills
Proven ability to resolve technical issues efficiently.View
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