Field Service Technician
About the job
This job is about being a Field Service Technician at Aristocrat, where you will provide essential technical support and service quality across customer sites. Your work will directly impact the success of customers and contribute to a fun and engaging environment. The team values collaboration, problem-solving, and a passion for customer service, making it a great place to grow your career.
You'll be responsible for
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Performing technical support
Delivering technical support and service quality across customer sites, including installation, troubleshooting, repair, and maintenance of electronic gaming machines.📞
Responding to service calls
Responding promptly and authoritatively to service calls to meet customer expectations and SLA requirements.🤝
Collaborating with venue staff
Collaborating effectively with venue staff to maintain a high level of customer happiness.Key criteria
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Technical field service experience
Experience in technical support or electronics repair is essential.View
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Problem-solving skills
Demonstrated ability to troubleshoot and resolve complex system faults.View
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WHS and compliance knowledge
Familiarity with workplace health and safety regulations is crucial.View
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