About the job
The Field Services Manager is responsible for overseeing field support teams within the assigned region, ensuring the delivery of high-quality technical support and services to government clients. Success in this job means providing exceptional support and leading a dedicated team to meet client needs. Collaboration and communication are key as the team works together to drive improvements and maintain high standards.
You'll be responsible for
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Supervising field engineers
Providing day-to-day, frontline supervision of Field Engineers across an assigned territory and within specified client locations.📞
Ensuring client support
Ensuring team provides timely and effective client/end-user support.🛠️
Resolving inquiries
Resolving associate inquiries and complex client issues.What we're looking for
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NV1 Security clearance
Possession of NV1 Security clearance is essential for this job.View
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Team leadership experience
Demonstrated experience leading teams, even informally, is valuable.View
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Quality standards maintenance
Experience ensuring quality standards in technical operations is crucial.View
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