About the job
The Field Support Officer at TAFE NSW plays a vital role in providing technical assistance and support to a diverse audience. This job is all about making a life-changing impact through world-class training and education. The team thrives in a collaborative environment, where innovation and meaningful work are at the forefront.
You'll be responsible for
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Providing technical assistance
Offering technical assistance and support to staff, students, and stakeholders across the community.🔍
Diagnosing client requests
Diagnosing and resolving a wide range of client requests within the Digital Solutions Group.📞
Delivering customer support
Delivering customer support in both virtual and on-site scenarios, ensuring service delivery is not compromised.Key criteria
💻
Technical support experience
Proven experience providing technical support in diverse environments.View
🤝
Customer service focus
Demonstrated ability to prioritize customer needs and enhance service delivery.View
🌍
Field support expertise
Experience delivering on-site support across multiple locations.View
