ING5 followers13 jobs

Financial Care Officer - 12 Month Contract

JuniorMid levelContractHybridSydney NSW, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Financial Care Officer job at ING is all about supporting customers facing financial difficulties with empathy and understanding. This position plays a crucial role in helping individuals manage their accounts while contributing to a positive team environment. The team values innovation and care, ensuring that everyone feels included and empowered to make a meaningful impact.

Meet the team

About the company

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You'll be responsible for

📞

Handling calls

Managing inbound and outbound calls within agreed service levels and quality standards.
💼

Resolving accounts

Working with customers to resolve overdue, overdrawn, or over-limit accounts through appropriate payment arrangements.
💔

Identifying financial hardship

Identifying customers experiencing financial hardship and referring them to Financial Support where required.

Key criteria

📞

Phone-based customer service experience

Demonstrated experience in contact centre environments.

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🤝

Empathy in customer interactions

Proven ability to handle sensitive conversations with care.

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📝

Attention to detail

Experience maintaining accurate customer records and following processes.

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A meaningful career starts with a match

Get started
Apply on ING
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Phone-based customer service experience
Demonstrated experience in contact centre environments.

View

Empathy in customer interactions
Proven ability to handle sensitive conversations with care.

View

Attention to detail
Experience maintaining accurate customer records and following processes.

View

Ability to multitask
Experience managing multiple tasks in fast-paced environments.

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