ResMed
First Contact Coordinator
JuniorMid levelContractHybridSydney NSW, AustraliaAdministrationCustomer service and supportPeople and culturePosted 2 days ago
About the job
This job is about supporting individuals during critical times following workplace injuries or incidents. By joining NSW Ambulance, you will have the opportunity to make a genuine difference in the lives of employees while working in a supportive and values-driven environment. The team thrives on collaboration, respect, and professionalism, ensuring that everyone feels valued and empowered.
You'll be responsible for
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Providing customer service triage
Delivering the customer service triage function as the first point of contact for NSW Ambulance employees seeking advice on workplace injury and incident notifications and Workers Compensation claims.🗂️
Delivering administrative support
Providing timely, accurate, and confidential administrative support, ensuring legislative obligations are met and information is efficiently transferred to the appropriate Recovery teams and service providers.💼
Supporting mental health programs
Assisting with the administrative functions of NSW Ambulance's Mental Health Support Program and managing non-significant workers compensation claims.What we're looking for
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Customer service experience
Demonstrated experience delivering high-quality customer service.View fit
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Attention to detail
Strong attention to detail and high level of accuracy.View fit
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Workers compensation knowledge
Basic knowledge of workers compensation legislation and procedures.View fit
View more
