The NRMA58 jobs

First Nations Team Manager – Service Contact Centre

Mid levelFull-timeOfficeSydney Olympic Park NSW 2127, AustraliaCustomer service and supportPeople and culturePosted 1 day agoVerified 2 days ago
Think you're a good fit?See what the hiring team are looking for

About the job

This job is about leading a passionate team at the NRMA Roadside Contact Centre, where the focus is on delivering exceptional customer service while embedding First Nations protocols into daily operations. The impact of this job is significant, as it contributes to a cleaner, more sustainable future for communities and country. The team thrives on collaboration, inclusivity, and a shared commitment to making a difference.

You'll be responsible for

🏆

Leading and coaching

Leading, coaching, and developing a high-performing team of Contact Centre Consultants to achieve excellence in customer service and operational targets.
🌟

Mentoring

Acting as a role model and mentor, providing culturally appropriate leadership and guidance for First Nations employees.
🤝

Championing inclusivity

Championing a culturally safe, inclusive, and respectful team environment.

Key criteria

🌟

Cultural knowledge and experience

Demonstrated experience working with First Nations communities.

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👥

Proven leadership skills

Experience leading and motivating diverse teams in a contact centre.

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📞

Customer service experience

Experience in a contact centre or customer service environment.

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Meet the team

About the company

View your fit

5 criteria for this job
Cultural knowledge and experience
Demonstrated experience working with First Nations communities.

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Proven leadership skills
Experience leading and motivating diverse teams in a contact centre.

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Customer service experience
Experience in a contact centre or customer service environment.

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Strong communication skills
Proven ability to communicate effectively with diverse audiences.

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Data integrity management
Experience maintaining accurate records and data across systems.

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