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First Nations Team Manager – Service Contact Centre

Mid levelFull-timeOfficeSydney Olympic Park NSW 2127, AustraliaPosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This job is about leading a passionate team at the NRMA's Roadside Contact Centre, where you will have the opportunity to make a real impact for Communities and Country. As a Team Manager, your leadership and cultural knowledge will help embed First Nations protocols into daily operations, fostering a supportive and inclusive environment. The team thrives on collaboration and is dedicated to achieving excellence in customer service.

Meet the team

About the company

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You'll be responsible for

👥

Leading and coaching

Leading, coaching, and developing a high-performing team of Contact Centre Consultants to achieve excellence in customer service and operational targets.
🌈

Mentoring

Acting as a role model and mentor, providing culturally appropriate leadership and guidance for First Nations employees.
🤗

Championing inclusivity

Championing a culturally safe, inclusive, and respectful team environment.

Key criteria

🌟

Cultural leadership experience

Demonstrated experience leading teams with cultural sensitivity.

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📞

Contact centre experience

Proven experience in a contact centre or customer service environment.

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🤝

Strong communication skills

Exceptional interpersonal skills for effective team and customer interactions.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Cultural leadership experience
Demonstrated experience leading teams with cultural sensitivity.

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Contact centre experience
Proven experience in a contact centre or customer service environment.

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Strong communication skills
Exceptional interpersonal skills for effective team and customer interactions.

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Data integrity knowledge
Experience maintaining accurate records and data across systems.

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Understanding of First Nations issues
Lived knowledge of challenges facing First Nations communities.

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