RAC WA33 jobs

Flexible Team Manager

Mid levelFull-timeHybridJoondalup WA 6027, AustraliaWest Perth WA 6005, AustraliaPosted 1 day agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

The Team Manager job at RAC is all about supporting leadership continuity and operational stability across the Joondalup and West Perth Contact Centres. This unique opportunity allows you to collaborate closely with existing Team Managers, sharing responsibilities and stepping in during various situations. The team thrives on flexibility, ensuring high-quality sales and service experiences for members while fostering a culture of growth and support.

Meet the team

About the company

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You'll be responsible for

🏆

Leading teams

You will lead, coach and support teams across the Contact Centre to ensure consistent performance, engagement and member experience.
🛠️

Providing leadership support

Providing day-to-day leadership support across multiple teams to ensure continuity during leave, projects or development activities.
🚀

Driving performance

Driving performance through coaching, feedback and KPI management.

Key criteria

👥

Proven leadership experience

Demonstrated leadership in a busy contact centre environment.

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📊

KPI management experience

Experience managing KPIs and driving performance through coaching.

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🤝

Strong coaching capability

Ability to influence and support teams without direct ownership.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Proven leadership experience
Demonstrated leadership in a busy contact centre environment.

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KPI management experience
Experience managing KPIs and driving performance through coaching.

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Strong coaching capability
Ability to influence and support teams without direct ownership.

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Strong computer literacy
Proficiency in working across multiple systems and technologies.

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Excellent communication skills
Ability to build trust and rapport quickly with team members.

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A meaningful career starts with a match

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