Luxury Escapes16 followers4 jobs

Flight Support Agent

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 4 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This job is about providing exceptional customer support for flight enquiries at Luxury Escapes, a rapidly growing travel business. The impact of this role is significant, as it directly enhances the travel experience for customers while ensuring their concerns are addressed with professionalism and empathy. The team thrives in a collaborative and dynamic environment, where every workday is filled with opportunities for personal and professional growth.

Meet the team

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You'll be responsible for

๐Ÿ“ž

Supporting customer enquiries

Assist customers with flight enquiries across phone, email, and live chat, ensuring a positive experience.
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Managing bookings and refunds

Process manual and automated refunds, issue and reissue tickets, and handle booking changes efficiently.
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Collaborating with teams

Work closely with airlines, consolidators, and internal teams to achieve the best outcomes for customers.

Key criteria

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GDS experience

Proven experience with GDS systems for reservations and ticketing.

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Customer support skills

Demonstrated ability to support customers across phone, email, and chat.

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Fare rules knowledge

Solid understanding of fare rules, types, and ticket conditions.

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A meaningful career starts with a match

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5 criteria for this job
GDS experience
Proven experience with GDS systems for reservations and ticketing.

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Customer support skills
Demonstrated ability to support customers across phone, email, and chat.

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Fare rules knowledge
Solid understanding of fare rules, types, and ticket conditions.

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High accuracy
Experience maintaining accuracy in bookings, refunds, and communications.

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Problem-solving skills
Strong problem-solving skills in complex flight scenarios.

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