Luxury Escapes17 followers17 jobs

Flights & Travel Team Leader

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Flights and Travel Team Leader position at Luxury Escapes is all about inspiring and guiding a dynamic team to deliver exceptional travel experiences. This job plays a crucial role in driving sales and ensuring that team members meet high-quality standards, all while fostering a supportive and collaborative environment. The team thrives on motivation, continuous improvement, and a shared passion for travel, making every workday an exciting opportunity.

You'll be responsible for

🚀

Leading and motivating team

Leading, motivating, and coaching your team to meet sales, quality, and productivity KPIs.
🌟

Driving customer experiences

Driving exceptional customer experiences and ensuring all interactions reflect Luxury Escapes’ high standards.
🛠️

Managing escalations

Managing escalations and providing practical solutions to both customer and business challenges.

Key criteria

👥

Proven leadership experience

Demonstrated experience leading teams in sales or travel environments.

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🧠

GDS knowledge

Experience with Global Distribution Systems for travel bookings.

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📊

Performance metrics reporting

Experience collating and reporting on team performance metrics.

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View more

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5 criteria for this job
Proven leadership experience
Demonstrated experience leading teams in sales or travel environments.

View

GDS knowledge
Experience with Global Distribution Systems for travel bookings.

View

Performance metrics reporting
Experience collating and reporting on team performance metrics.

View

Strong problem-solving skills
Proven ability to resolve customer issues effectively.

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Excellent communication abilities
Demonstrated skills in customer service and team communication.

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