Aircall4 jobs

Forward Deployed Engineer - Sydney

Mid levelFull-timeHybridSydney NSW, AustraliaInformation technologyCustomer successTechnical supportPosted 2 months ago
View your fit0 of 9 criteria met

About the job

As a Forward-Deployed Engineer at Aircall, you will be at the forefront of delivering innovative AI solutions that enhance customer communications. This job is all about transforming customer challenges into scalable technical solutions, ensuring that every deployment has a measurable impact. The team thrives in a fast-paced, collaborative environment where curiosity and continuous learning are key to success.

You'll be responsible for

🗺️

Leading customer discovery and design sessions

Mapping business processes, identifying automation opportunities, and defining solution architecture.
🔗

Designing, building, and deploying integrations

Using low/no-code platforms and CRM automation tools with API connectors.
📅

Managing complex, cross-functional deployments

Defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.

Skills you'll need

🛠️

Technical consulting

Ability to connect innovative AI technology to real-world workflows, ensuring impactful deployments.
👥

Project leadership

Skill in managing technical projects and leading cross-functional teams to deliver scalable outcomes.
🤖

AI adoption strategy

Fluency in APIs and eagerness to learn and implement AI solutions that empower customers and teammates.
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Meet the team

About the company

View your fit

0 of 5 criteria met
5–8 years in technical consulting
Experience in solutions engineering or project management.

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Strong command of APIs
Fluency in webhooks and data structures like JSON and REST.

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Hands-on experience with low-code tools
Experience with platforms like Zapier and CRM automation.

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Proven ability to lead cross-functional projects
Experience collaborating with Engineering and Product teams.

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Excellent communication skills
Ability to translate technical concepts for business audiences.

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