About the job
The job is about joining BOQ Group as a Fraud and Scam Operations Analyst, where you will play a vital role in protecting customers and communities from fraud and scams. This position offers the opportunity to make a genuine impact by investigating fraud alerts, liaising with customers, and minimizing potential losses. The team values collaboration and is dedicated to strengthening financial crime prevention efforts across the organization.
You'll be responsible for
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Reviewing fraud and scam alerts
Conducting thorough investigations of fraud and scam alerts to identify and address potential issues.🤝
Liaising with customers
Engaging directly with customers to gather information and provide support during investigations.📊
Maintaining accurate records
Keeping detailed records of investigations and preparing reports to support recovery activities.Key criteria
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Fraud investigation experience
Demonstrated experience in fraud and scam investigations.View
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Analytical skills
Proven analytical skills for assessing risk and gathering information.View
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Strong communication skills
Experience engaging with customers and stakeholders effectively.View
