Fraud Support Analyst
About the job
This job is about being a vital part of the Monitoring and Alert Management team, where you will help protect customers by identifying and investigating suspicious activities. Your work will directly contribute to the safety and security of our members, making a significant impact on their banking experience. The team thrives on collaboration and is dedicated to supporting one another in a fast-paced environment.
You'll be responsible for
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Investigating unusual activity
Providing financial security to members through timely investigation of unusual activity and analysis of transactional accounts using various software tools.⚠️
Monitoring fraud alerts
Monitoring and evaluating all internal and lending fraud alerts, taking appropriate actions to validate concerns and refer to investigations as needed.📈
Escalating complex matters
Escalating complex issues to management for further review and action, ensuring thorough oversight of investigations.Key criteria
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Investigative mindset
Proven experience in conducting thorough investigations of suspicious activities.View
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Financial industry knowledge
Demonstrated understanding of financial products and fraud prevention measures.View
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Effective communication skills
Competent written and verbal communication for clear information conveyance.View
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