Front Office All Rounder
About the job
The Part-Time Front Office All Rounder at ibis Styles Brisbane is all about creating a welcoming first impression and delivering exceptional guest service. This job plays a crucial role in ensuring a smooth and enjoyable experience for guests from arrival to departure. The team thrives on professionalism, attention to detail, and a commitment to outstanding hospitality, making it a fantastic opportunity to grow and develop in the hospitality industry.
You'll be responsible for
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Managing guest check-ins and outs
Handling reservations and guest enquiries, processing payments, and providing accurate information about hotel services and local attractions.📞
Responding to guest requests
Responding to guest requests promptly, resolving issues in a professional manner, and maintaining clear communication with other hotel departments to ensure seamless operations.🌟
Upholding service culture
Demonstrating professionalism, attention to detail, and a commitment to delivering outstanding hospitality at all times.Key criteria
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Customer service experience
Demonstrated experience in customer service or hospitality roles.View
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Strong communication skills
Proven ability to engage professionally with guests and colleagues.View
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Organisational skills
Experience managing multiple tasks in a fast-paced environment.View
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