Accor Hotels
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Front Office All Rounder

JuniorPart-timeOfficeBrisbane QLD, AustraliaPosted 4 months agoVerified 4 months ago
Pending fitX of Y criteria met

About the job

The Part-Time Front Office All Rounder at ibis Styles Brisbane is all about creating a welcoming first impression and delivering exceptional guest service. This job plays a crucial role in ensuring a smooth and enjoyable experience for guests from arrival to departure. The team thrives on professionalism, attention to detail, and a commitment to outstanding hospitality, making it a fantastic opportunity to grow and develop in the hospitality industry.

You'll be responsible for

🏨

Managing guest check-ins and outs

Handling reservations and guest enquiries, processing payments, and providing accurate information about hotel services and local attractions.
📞

Responding to guest requests

Responding to guest requests promptly, resolving issues in a professional manner, and maintaining clear communication with other hotel departments to ensure seamless operations.
🌟

Upholding service culture

Demonstrating professionalism, attention to detail, and a commitment to delivering outstanding hospitality at all times.

Key criteria

🛎️

Customer service experience

Demonstrated experience in customer service or hospitality roles.

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💬

Strong communication skills

Proven ability to engage professionally with guests and colleagues.

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📅

Organisational skills

Experience managing multiple tasks in a fast-paced environment.

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Meet the team

About the company

Apply on Accor Hotels
You'll apply on an external website
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5 criteria for this job
Customer service experience
Demonstrated experience in customer service or hospitality roles.

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Strong communication skills
Proven ability to engage professionally with guests and colleagues.

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Organisational skills
Experience managing multiple tasks in a fast-paced environment.

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Attention to detail
Strong accuracy in handling reservations and guest information.

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Basic computer literacy
Experience using hotel Property Management Systems is highly regarded.

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