IHG Hotels & Resorts4 followers142 jobs

Front Office Guest Service Agent (Full Time) - InterContinental Perth

JuniorFull-timeOfficeAustraliaPosted 1 month agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Guest Service Agent at InterContinental Perth City Centre, you will play a vital role in creating unforgettable experiences for guests. Your ability to provide seamless service, anticipate needs, and offer local insights will make a significant impact on their stay. The team thrives on collaboration and a shared passion for delivering exceptional hospitality.

You'll be responsible for

🌟

Welcoming guests

Kicking off truly memorable guest experiences with the warmest of welcomes.
💳

Managing bookings

Taking, managing, and receiving payments for guest bookings to ensure a smooth process.
🔍

Anticipating guest needs

Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations.

Key criteria

🏨

Guest relations experience

Proven experience in guest relations within a luxury environment.

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💼

Hotel property management knowledge

Familiarity with hotel property management systems like Opera.

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🕒

Time management skills

Demonstrated ability to manage time effectively in a busy setting.

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5 criteria for this job
Guest relations experience
Proven experience in guest relations within a luxury environment.

View

Hotel property management knowledge
Familiarity with hotel property management systems like Opera.

View

Time management skills
Demonstrated ability to manage time effectively in a busy setting.

View

Positive energy and presentation
Strong personal presentation and a positive attitude towards guests.

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Problem-solving abilities
Proven skills in resolving guest issues efficiently and effectively.

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