About the job
This job offers an exciting opportunity to lead a team of service providers for an iconic Australian brand, delivering quality services to members across the Sydney Metropolitan area. By managing service delivery operations, you will play a crucial role in strengthening the organisational brand and ensuring efficient operations. The team values collaboration and is committed to making a positive impact in the community.
You'll be responsible for
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Recruiting and developing team members
Effectively recruit, retain, develop and reward a team of NRMA Roadside service providers (approx. 20-40 FTE)⚖️
Managing performance issues
Manage all performance or behavioral issues that arise using coaching, counselling and performance management techniques to resolution🔗
Ensuring operational alignment
Ensure alignment of objectives and activity across the teamKey criteria
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Experience managing service delivery operations
Proven experience in overseeing service delivery across various industries.View
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Team leadership and motivation skills
Demonstrated ability to build and inspire diverse teams.View
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Exceptional communication skills
Highly developed skills in negotiation and crucial conversations.View
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