University of New South Wales3 followers38 jobs

Future Student Recruitment Enquiry Team Lead

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 11 hours agoVerified 20 hours ago
Pending fitX of Y criteria met

About the job

The Future Students Enquiry Team Lead is a pivotal job that involves managing a dynamic team of Future Student Advisors. This role is essential in providing accurate and timely advice to prospective students, ensuring a high standard of customer service. The team thrives on collaboration and continuous improvement, making it a fantastic opportunity for those who are passionate about education and student support.

Meet the team

About the company

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You'll be responsible for

📈

Managing team performance

Overseeing daily operations and monitoring team performance against key KPIs to ensure service level agreements are met.
📜

Interpreting policies

Interpreting complex degree and admissions policies to provide correct guidance on enquiries.
⚙️

Streamlining processes

Managing the use of systems, including the CRM platform and telephony software, to improve efficiency.

Key criteria

📊

Team leadership experience

Proven experience leading teams in high-performance environments.

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🎓

Tertiary education knowledge

Extensive knowledge of tertiary education sector and admissions processes.

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💻

Advanced computer skills

Demonstrated proficiency in Microsoft Office and CRM systems.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Team leadership experience
Proven experience leading teams in high-performance environments.

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Tertiary education knowledge
Extensive knowledge of tertiary education sector and admissions processes.

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Advanced computer skills
Demonstrated proficiency in Microsoft Office and CRM systems.

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Performance monitoring skills
Experience analyzing KPIs and reporting on team performance.

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Communication skills
Excellent written and verbal communication with attention to detail.

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