General Manager of Operations - The Sporting Globe Southbank / Full Time
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About the job
The General Manager of Operations at Signature Hospitality Group is a pivotal job that focuses on leading operational excellence across The Sporting Globe network. This position plays a crucial role in supporting Franchise Partners to deliver outstanding sports bar experiences. The team thrives in a collaborative, high-energy environment where innovation and continuous improvement are celebrated.
You'll be responsible for
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Leading operations function
Leading a high-performing national operations function, including Business Development Managers and Training Representatives, to build capability, consistency, and a strong performance culture across all venues.📈
Coaching Franchise Partners
Coaching Franchise Partners and venue leaders through business reviews, strategy planning, and operational standards to ensure every venue runs profitably and effectively.🍻
Driving guest experience
Driving national guest experience outcomes by elevating product quality, service execution, and brand standards to deliver a market-leading sports bar experience.Key criteria
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10+ years in hospitality leadership
Proven experience driving operational KPIs in multisite environments.View
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Franchise network experience
Demonstrated ability to build collaborative relationships with Franchise Partners.View
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Strong commercial acumen
Deep understanding of COGS, labour optimisation, and financial performance.View
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