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Global Complaints & Privacy (GC&P) – Complaint Handler - December 26/ January 27 Start Dates
JuniorMid levelFull-timeHybridSouth Brighton SA 5048, AustraliaPosted 20 hours agoVerified 10 hours ago
About the job
The Complaints Handler job is all about delivering exceptional service and resolving customer complaints in a fair and timely manner. This position plays a crucial role in maintaining strong relationships with customers and merchants while ensuring compliance with regulations. The team thrives on collaboration, support, and a commitment to a customer-first ethos.
You'll be responsible for
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Delivering exceptional service
Handling and resolving complaints to reach fair outcomes for customers, in line with FCA principles.🔍
Impartially reviewing evidence
Assessing all relevant information to address complaints and arrive at the fairest outcomes.📊
Providing feedback
Delivering detailed, fact-based feedback to business partners to prevent future complaints.Key criteria
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Written and verbal communication skills
Proven ability to communicate clearly and effectively.View
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Complaint handling experience
Demonstrated experience resolving customer complaints effectively.View
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Understanding of FCA principles
Knowledge of Treating Customers Fairly principles in complaint resolution.View