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Global Complaints & Privacy (GC&P) – Complaint Handler - December 26/ January 27 Start Dates
JuniorMid levelFull-timeHybridSouth Brighton SA 5048, AustraliaPosted 5 days agoVerified 11 hours ago
About the job
The Complaints Handler job within Global Servicing is all about providing exceptional customer experiences by effectively managing complaints from customers and merchants. This position plays a crucial role in ensuring fair and timely resolutions while upholding the company's commitment to customer-first service. The team thrives on collaboration, support, and a shared passion for problem-solving, making it an exciting opportunity for those looking to make a meaningful impact.
You'll be responsible for
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Delivering exceptional service
Handle and resolve complaints to reach fair outcomes for customers, aligning with FCA principles.🔍
Impartially reviewing evidence
Review all relevant evidence to address complaints comprehensively and fairly.📈
Providing feedback to business partners
Offer detailed, fact-based feedback to prevent future complaints and improve processes.Key criteria
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Written communication skills
Demonstrated ability to articulate clear, fair outcomes in writing.View
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Verbal communication skills
Experience handling challenging conversations with customers effectively.View
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Complaint handling experience
Proven experience managing and resolving customer complaints.View