KBR, Inc.4 followers100 jobs

Global Tier 1 Service Desk Technician

JuniorFull-timeHybridCanberra ACT, AustraliaPosted 1 day agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Global Tier 1 Service Desk Technician is a vital part of KBR's IT team, serving as the first point of contact for end users and providing essential technical support. This job plays a crucial role in ensuring that incidents and service requests are managed effectively, contributing to operational excellence and customer satisfaction. KBR fosters a collaborative and innovative work environment, empowering team members to use their potential and create meaningful change.

Meet the team

About the company

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You'll be responsible for

🤝

Providing customer support

Delivering exceptional customer service while communicating technical information clearly to non-technical users.
📊

Managing incidents and requests

Monitoring and managing ticket queues to ensure compliance with established service level agreements (SLAs).
💡

Contributing to knowledge management

Identifying opportunities to improve processes, automation, and self-service capabilities.

Key criteria

💻

Technical support experience

0-2 years in service desk or technical support environments.

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📄

ServiceNow experience

Experience utilizing ServiceNow or similar ticketing platforms.

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🔑

Active Directory knowledge

Familiarity with Active Directory and password management solutions.

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A meaningful career starts with a match

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5 criteria for this job
Technical support experience
0-2 years in service desk or technical support environments.

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ServiceNow experience
Experience utilizing ServiceNow or similar ticketing platforms.

View

Active Directory knowledge
Familiarity with Active Directory and password management solutions.

View

Strong communication skills
Demonstrated ability to communicate technical information clearly.

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Global support experience
Experience supporting users across multiple regions and cultures.

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