About the job
The Global Tier 1 Service Desk Technician is a vital part of KBR's IT team, serving as the first point of contact for end users and providing essential technical support. This job plays a crucial role in ensuring that incidents and service requests are managed effectively, contributing to operational excellence and customer satisfaction. KBR fosters a collaborative and innovative work environment, empowering team members to use their potential and create meaningful change.
You'll be responsible for
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Providing customer support
Delivering exceptional customer service while communicating technical information clearly to non-technical users.📊
Managing incidents and requests
Monitoring and managing ticket queues to ensure compliance with established service level agreements (SLAs).💡
Contributing to knowledge management
Identifying opportunities to improve processes, automation, and self-service capabilities.Key criteria
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Technical support experience
0-2 years in service desk or technical support environments.View
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ServiceNow experience
Experience utilizing ServiceNow or similar ticketing platforms.View
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Active Directory knowledge
Familiarity with Active Directory and password management solutions.View
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