Concentric
GraduatePart-timeHybridBrisbane QLD, AustraliaProfessional servicesCustomer service and supportIT supportPosted 2 weeks ago
About the job
This graduate job is an exciting opportunity to build a strong foundation in ICT support and automation. Participants will gain hands-on experience while being mentored by experienced professionals in a supportive environment. The team values practical learning and encourages growth through progressive responsibilities.
You'll be responsible for
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Providing support
Providing first and second-level ICT support to internal users and customers via phone, email, and ticketing systems.🛠️
Diagnosing issues
Diagnosing and resolving hardware, operating system, and software issues.📄
Maintaining documentation
Maintaining accurate documentation, knowledge base articles, and support records.What we're looking for
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Degree in IT or related field
Possession of a relevant qualification in Information Technology or Computer Science.View fit
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Basic hardware and software support knowledge
Understanding of hardware, operating systems, and software troubleshooting.View fit
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Strong troubleshooting skills
Demonstrated analytical skills for diagnosing and resolving technical issues.View fit
View more
