Telstra25 followers117 jobs

Group Owner - Telstra Business Digitisation & Experience

SeniorFull-timeHybridAustraliaProfessional servicesInformation technologyPosted 2 days agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about leading a multi-disciplinary team to enhance customer experiences through digitisation and transformation. The impact of this role is significant, as it shapes future-ready channel experiences using AI and automation. The team values collaboration and innovation, working together to achieve measurable outcomes.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🚀

Leading transformation initiatives

Driving large-scale transformation focused on simplifying platforms and improving experiences for frontline teams.
🗺️

Managing digitisation roadmap

Owning and driving the end-to-end digitisation roadmap across channels, setting clear direction and priorities.
💬

Enhancing customer experience

Ensuring systems and workflows are simple, connected, and fit for purpose to improve customer interactions.

Key criteria

📈

Proven experience leading multi-disciplinary teams

Demonstrated ability to manage diverse teams across complex projects.

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🔗

Strong understanding of business and technology

Ability to bridge gaps between business needs and tech solutions.

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🤖

Experience with AI and automation

Proven capability in applying AI to enhance operational efficiency.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Proven experience leading multi-disciplinary teams
Demonstrated ability to manage diverse teams across complex projects.

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Strong understanding of business and technology
Ability to bridge gaps between business needs and tech solutions.

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Experience with AI and automation
Proven capability in applying AI to enhance operational efficiency.

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Strong communication skills
Ability to build relationships and convey strategic narratives.

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Commercial and strategic acumen
Experience navigating trade-offs for outcome-focused decisions.

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