Coles Group10 followers
Group Product Manager - Customer Engagement Platform - Hawthorn East
About the job
This job is about leading the transformation of Coles’ Customer Engagement Platform, a vital initiative for enhancing customer experiences. By modernising the legacy systems, you will play a crucial role in helping Australians eat and live better every day. The team thrives on innovation, collaboration, and a forward-thinking culture, making it an exciting place to contribute and grow.
You'll be responsible for
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Defining platform strategy
Define and own the long-term Customer Engagement Platform strategy, including content management strategy and channel evolution.🔧
Leading platform transformation
Lead the transformation of Coles’ legacy email and push notification platforms.🌟
Driving change management
Lead and uplift the Growth team and broader stakeholders through significant change.Key criteria
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Customer engagement platform expertise
Deep knowledge of customer engagement platforms and martech ecosystems.View
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Proven platform transformation experience
Demonstrated success in leading large-scale platform transformations.View
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Strong commercial acumen
Ability to link platform strategy to business growth outcomes.View
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