About the job
Join Marriott International as a Guest Experience Expert at Pier One Sydney Harbour, where you will embark on an exciting journey in the hospitality industry. This job is all about creating unforgettable experiences for guests, ensuring their needs are met with professionalism and warmth. The team thrives on collaboration and a shared commitment to excellence, making every day an opportunity to shine.
You'll be responsible for
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Anticipating guests' needs
You will anticipate guests' service needs by asking questions and observing their preferences.🏨
Managing front office operations
Managing all aspects of the front office department, ensuring smooth operations and exceeding guest expectations.🛠️
Resolving guest complaints
Handling complaints and resolving grievances by negotiating with relevant parties to ensure guest satisfaction.Key criteria
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Guest service experience
2+ years of experience in high-volume hospitality environments.View
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OPERA system knowledge
Familiarity with OPERA or similar property management systems.View
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Relationship building skills
Proven ability to build strong relationships with guests and colleagues.View
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