Marriott9 followers306 jobs

Guest Experience Expert

JuniorFull-timeOfficeMelbourne VIC, AustraliaPosted 4 days agoVerified 8 hours ago
Pending fitX of Y criteria met

About the job

The Guest Experience Expert position is all about creating memorable and unique experiences for guests during their stay. This job is crucial in ensuring that every guest feels valued and cared for, which ultimately contributes to the success of the business. The team thrives on collaboration, empowerment, and a shared commitment to delivering exceptional service.

Meet the team

About the company

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You'll be responsible for

✨

Delivering exceptional guest experiences

Taking the initiative to provide a wide range of services that guide guests through their entire stay, making every interaction memorable.
🔒

Maintaining a safe and professional environment

Creating a safe workplace by following company policies, maintaining confidentiality, and ensuring professional appearance and communication.
📋

Handling operational tasks

Processing operational needs, addressing guest requests, completing reports, and sharing local area highlights to enhance guest satisfaction.

Key criteria

🏨

Guest service experience

Demonstrated experience in delivering exceptional guest services.

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📋

Operational knowledge

Understanding of operational needs and reporting processes.

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👟

Physical stamina

Ability to stand, walk, and move for extended periods.

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A meaningful career starts with a match

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4 criteria for this job
Guest service experience
Demonstrated experience in delivering exceptional guest services.

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Operational knowledge
Understanding of operational needs and reporting processes.

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Physical stamina
Ability to stand, walk, and move for extended periods.

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Team collaboration skills
Experience working effectively within a diverse team environment.

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