Marriott
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Guest Experience Expert

JuniorMid levelPart-timeHybridGold Coast, QLD, AustraliaPosted 3 days agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

The Guest Experience Expert position at AC Hotel by Marriott Gold Coast is all about creating a seamless and memorable experience for guests from day one. This job is crucial in shaping how guests perceive the hotel, making each interaction personal and meaningful. The team values warmth, confidence, and a genuine desire to connect with guests, fostering a supportive and inclusive culture as they embark on this exciting journey together.

You'll be responsible for

✨

Creating effortless arrivals and departures

Welcome every guest with warmth and deliver seamless check-in and check-out experiences, making each interaction feel personal.
🔍

Anticipating guest needs

Provide thoughtful solutions throughout guests' stays, ensuring their comfort and satisfaction.
🏗️

Shaping the opening culture

Play an active role in establishing the service culture of AC Hotel Gold Coast and support colleagues across departments.

Key criteria

🌟

Guest service experience

Demonstrated experience in delivering exceptional guest service.

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🗣️

Effective communication skills

Proven ability to communicate confidently and clearly with guests.

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🔍

Attention to detail

Experience ensuring accuracy in guest requests and reservations.

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Meet the team

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3 criteria for this job
Guest service experience
Demonstrated experience in delivering exceptional guest service.

View

Effective communication skills
Proven ability to communicate confidently and clearly with guests.

View

Attention to detail
Experience ensuring accuracy in guest requests and reservations.

View

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