Lululemon2 followers26 jobs

Guest Experience Lead | Robina (New Store Opening, 13-month contract)

JuniorMid levelFull-timeOfficeGold Coast QLD, AustraliaPeople and cultureCustomer servicePosted 3 months agoVerified 2 days ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Guest Experience Lead plays a vital role in ensuring that every guest enjoys a top-notch in-store experience at lululemon. This position is essential for driving store performance and creating an inclusive environment where both guests and team members thrive. Collaboration and a commitment to excellence are at the heart of how the team operates.

You'll be responsible for

✨

Leading guest experience

Bringing the lululemon guest experience framework to life, ensuring every guest receives technical product education and assistance as needed.
📈

Driving store performance

Reviewing daily business data and motivating the team to achieve sales goals and operational excellence.
🌱

Supporting team development

Providing feedback, coaching, and recognition to team members to foster their growth and performance.

Key criteria

🛍️

1+ years of retail or customer experience

Experience in guest resolution and navigating difficult conversations.

View

👥

Experience leading or mentoring

Demonstrated ability to guide and support team members.

View

🌍

Commitment to inclusion and diversity

Creates an environment that values and celebrates differences.

View

View more

Meet the team

About the company

View your fit

5 criteria for this job
1+ years of retail or customer experience
Experience in guest resolution and navigating difficult conversations.

View

Experience leading or mentoring
Demonstrated ability to guide and support team members.

View

Commitment to inclusion and diversity
Creates an environment that values and celebrates differences.

View

Strong decision-making skills
Uses logic to evaluate options and make timely decisions.

View

Adaptability in fast-paced environments
Ability to change priorities and recover from setbacks.

View

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Similar jobs

View all
Lululemon
Lululemon
Assistant Manager, Guest Experience | Bondi JunctionSydney, NSW · Full-time
The Assistant Manager, Guest Experience job is a vital part of the store leadership team, dedicated to ensuring that every guest enjoys a quality experience. This position focuses on building a strong, inclusive team culture where everyone feels they belong and can grow. Collaboration and a commitment to outstanding guest experiences are at the heart of how the team operates.
Lululemon
Lululemon
Community Specialist (30hr wk) | Robina (New Store Opening, 13-month contract)Gold Coast, QLD · Part-time
The Community Specialist at lululemon plays a vital role in creating exceptional guest experiences while sharing product knowledge and engaging with the community. This job is all about building authentic relationships and executing community strategies that enhance the store's presence. The team thrives on collaboration, inclusivity, and a shared passion for fitness and well-being.
The NRMA
The NRMA
Guest Experience Manager: NRMA Blue Dolphin YambaYamba, NSW · Part-time
The Guest Experience Manager position at NRMA Blue Dolphin Resort is all about creating unforgettable holiday magic. This job is essential for shaping memorable experiences for guests, ensuring that every moment spent at the resort is filled with joy and excitement. The team thrives on collaboration and fun, making it a vibrant place to work.
MYOB
MYOB
Customer Experience Representative - 12 Month ContractMelbourne, VIC · Contract
This job is all about being part of a dynamic Customer Experience team at MYOB, where you will provide timely and efficient support to customers, helping them thrive. Your contributions will directly impact businesses across Australia and New Zealand, making a real difference in their success. The team values collaboration, innovation, and a commitment to excellence, creating a supportive environment where everyone can grow together.