About the job
The Guest Experience Lead plays a vital role in ensuring that every guest enjoys a top-notch in-store experience at lululemon. This position is essential for driving store performance and creating an inclusive environment where both guests and team members thrive. Collaboration and a commitment to excellence are at the heart of how the team operates.
You'll be responsible for
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Leading guest experience
Bringing the lululemon guest experience framework to life, ensuring every guest receives technical product education and assistance as needed.📈
Driving store performance
Reviewing daily business data and motivating the team to achieve sales goals and operational excellence.🌱
Supporting team development
Providing feedback, coaching, and recognition to team members to foster their growth and performance.Key criteria
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1+ years of retail or customer experience
Experience in guest resolution and navigating difficult conversations.View
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Experience leading or mentoring
Demonstrated ability to guide and support team members.View
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Commitment to inclusion and diversity
Creates an environment that values and celebrates differences.View
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