Lululemon
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Guest Experience Lead | Robina (New Store Opening, 13-month contract)

JuniorMid levelFull-timeOfficeGold Coast QLD, AustraliaPosted 6 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Guest Experience Lead plays a vital role in ensuring that every guest enjoys a top-notch in-store experience at lululemon. This position is essential for driving store performance and creating an inclusive environment where both guests and team members thrive. Collaboration and a commitment to excellence are at the heart of how the team operates.

You'll be responsible for

✨

Leading guest experience

Bringing the lululemon guest experience framework to life, ensuring every guest receives technical product education and assistance as needed.
📈

Driving store performance

Reviewing daily business data and motivating the team to achieve sales goals and operational excellence.
🌱

Supporting team development

Providing feedback, coaching, and recognition to team members to foster their growth and performance.

Key criteria

🛍️

1+ years of retail or customer experience

Experience in guest resolution and navigating difficult conversations.

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👥

Experience leading or mentoring

Demonstrated ability to guide and support team members.

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🌍

Commitment to inclusion and diversity

Creates an environment that values and celebrates differences.

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Meet the team

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5 criteria for this job
1+ years of retail or customer experience
Experience in guest resolution and navigating difficult conversations.

View

Experience leading or mentoring
Demonstrated ability to guide and support team members.

View

Commitment to inclusion and diversity
Creates an environment that values and celebrates differences.

View

Strong decision-making skills
Uses logic to evaluate options and make timely decisions.

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Adaptability in fast-paced environments
Ability to change priorities and recover from setbacks.

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